FAQ
WHAT TO EXPECT
- Click here or use the Ticketmaster app to manage your tickets if you bought through Ticketmaster.com.
- If you purchased a Ticket Package or Group Tickets, you can manage your tickets with Account Manager. Remember: If this is your first time logging in to Account Manager, you will need to 'SIGN UP' and provide the email address used during your purchase whether that was through a Box Office representative, this website, or Fevo.
- Please note: From within Account Manager, you can access your tickets on a mobile device for entry. You can also add them to your digital wallet (e.g., Apple Wallet). If you would like us to send you an SMS with your tickets, please let us know (ticketing@rocventures.org or 414-908-6331).
- The UW-Milwaukee Panther Arena is located at 400 W. Kilbourn Avenue, Milwaukee, WI 53203.
- Click here for a Google Map of the UW-Milwaukee Panther Arena and surrounding area.
- Gates open 1 hour prior to the start of the game.
- Children 2 and under get in for free.
- We recommend that you purchase ALL tickets online and prior to being parked. All sales are final. No refunds or exchanges.
- There are NO carry-ins. Food & beverage will be available at arena concession stands.
- Both concession stands & the Team Store are cashless operations, so please remember your credit card.
- Please review the prohibited item list & security information for the arena, including bags.
Permitted bags include:
- 12” x 12” x 6” clear plastic bags or gallon-sized Ziploc bags
- 4” x 6” x 1” wristlet
- Medical bags (subject to search)
- Diaper bags (subject to search)
ACCESSIBLE SEATING
Accessible Seating is available in the sections behind the goals (200 & 216) within rows 2 & 3 (3 being the accessible ramp of 8 seats and 2 is the companion row of 12).
Other sections with Accessible Seating include: 206, 210, 222, and 226 within rows 7 & 8 (8 is the accessible ramp).
To order, please contact the Wave office at 414-224-9283. Tickets are also available at the box office.
ALCOHOL
Beer is available at all concession stands; limit two beers per person per purchase. Each customer must present valid picture identification at the time of purchase.
ATM
An ATM is available outside Section 208.
AUTOGRAPHS
Post-game autographs will be offered directly on the field after each home game! PA Announcements will direct fans upon the completion of the game.
BAGS
The UW-Milwaukee Panther Arena permits the following bags:
- 12” x 12” x 6” clear plastic bags or gallon-sized Ziploc bags
- 4” x 6” x 1” wristlet
- Medical bags (subject to search)
- Diaper bags (subject to search)
BIRTHDAY & OTHER SPECIAL ANNOUNCEMENT REQUESTS
Celebrating a birthday or anniversary with us? Let us enhance your special day with a birthday announcement during a Wave game. Requests are due 3 business days in advance of the game & are subject to availability. Please submit your name, address, email, phone, date of the game and what you are celebrating to ticketing@rocventures.org.
BOX OFFICE
- The main box office, located at the Miller High Life Theatre at 500 West Kilbourn Avenue, is open 12:00 p.m. – 4:00 p.m. on Saturdays.
- The UW-Milwaukee Panther Arena box office, located at 400 West Kilbourn Avenue, is open on event days only beginning two hours prior to event start time.
- If you have any questions regarding hours of operation, please contact the WCD Box Office at (414) 908-6000 or boxoffice@wcd.org.
BROADCAST
For information on home and away team broadcasts, please visit https://www.maslsoccer.com/masltv
CAMERAS / VIDEO EQUIPMENT
Cameras are welcome at UWM Panther Arena to capture all the exciting memories taking place at MKE Wave games this winter. Please be mindful of your fellow fans and the action on the field while taking pictures. Professional cameras (cameras with a detachable lens or lens that extends further than 3 inches), audio & video recording equipment, tablets and selfie sticks are not allowed. Standard point-and-shoot "pocket" cameras may or may not be prohibited depending upon event restrictions.
CARRY-IN POLICY
Carry-in beverages, food, or coolers are not permitted.
NO BAGS are allowed at the Arena. Exceptions include a 6" x 4" x 1" wristlet, medical bag or diaper bag, all of which will be searched.
CONCESSIONS
UWM Panther Arena is jam-packed with all kinds of delicious food options throughout the arena – there will surely be something for everyone to enjoy! As a reminder, outside food and beverage is not permitted.
CONDUCT
The Milwaukee Wave is committed to creating a safe, comfortable and enjoyable experience for its guests. The staff will proactively intervene to support an environment where event patrons, their guests and other fans can enjoy the event experience free from the following behaviors:
- Behavior that is unruly, disruptive or illegal in nature
- Offensive language or obscene gestures
- Interference with the progress of the game (including throwing objects onto the field)
- Failing to follow instructions of arena personnel
- Harassment of home or opposing team and fans, including on social media
Guests who cannot conform their conduct to these rules, or who are otherwise unruly or inconsiderate (including fighting) are not welcome at Milwaukee Wave games. Such conduct will not be tolerated and will result in ejection from the arena and/or revocation of ticket privileges.
Each guest should be in possession of their ticket and be ready to display it to arena officials to verify seat location. All Season Ticket Holders are responsible for their own conduct as well as the conduct of their guests and/or persons occupying their seats.
COVID-19 Policies & Procedures
Proof of vaccination is not required to attend MKE Wave games at UW-Milwaukee Panther Arena.
CREDIT CARDS
Bring your credit and debit cards: the exciting new food and drink menus are credit & debit card-only, as is the Team Store. Cash is only accepted at the Box Office.
CUSTOMER SERVICE
For all your customer service needs while enjoying a game at UWM Panther Arena, please visit our Guest Relations Booth outside of Section 208. A staff member will be happy to assist you.
DINING
Check out this curated list of the best restaurants in Milwaukee.
DONATION REQUESTS
As a Wisconsin community-based sports organization, the MKE Wave understands the importance of community support. We are proud to stand alongside you and strive to be actively involved to support the communities supporting us. As such, we are dedicated to giving back to the communities where our fans, host families, sponsors and friends live, work and serve. We support the efforts of groups that work with the disadvantaged, youth development, youth sports programs, non-profit organizations and more.
If you would like to request a donation, please fill out the online application form at: https://www.milwaukeewave.com/donations-fundraisers
DRIVING DIRECTIONS
UW-Milwaukee Panther Arena:
400 W. Kilbourn Avenue, Milwaukee, WI 53203
DOORS OPEN
Doors at UWM Panther Arena open one hour prior to game time, unless noted differently on the website.
EMPLOYMENT
MKE Wave / ROC Ventures offer a wide variety of employment. From Internships to seasonal jobs to full time positions. For more information:
FAN EXPERIENCES
- COLOR GUARD: Take center field as the Color Guard and present the colors during the National Anthem!
- PLAYER INTRO SQUAD: Run out onto the field with the Wave as they’re being announced. Then, line up with the team during the National Anthem.
- NATIONAL ANTHEM: Your band or choir can perform the National Anthem at a Wave home game!
- PARADES: Your group can parade around the field before the game.
- PRIME TIME PERFORMANCE: Calling all dance, cheer and other creative acts!! Come entertain our fans on the Wave field during halftime.
Contact our group sales team for assistance in booking your outing's Fan Experience!
FIRST AID
If at any time you find yourself or a member of your party in need of First Aid assistance, please let any UWM Panther Arena staff member know or visit the Fan Assistance Center outside Section 208. As a courtesy to our fans, Curtis Ambulance will have staff at every game should any medical/emergency needs arise.
GIFT CARDS
- While we are not able to offer gift cards at this time, game tickets or mini game plans are a great alternative. Please click here for more info.
GROUP OUTINGS
Looking for a fun, unique option for a group of friends, the office, or the whole family?!
Look no further – contact us today to arrange for your special night out at UWM Panther Arena. From tickets, to special event options for your group, we offer it all! Bring the whole gang out for great food and a family entertainment experience like none other at UWM Panther Arena! Your night out at UWM Panther Arena is sure to be one everyone will be talking about for a while! Contact our group sales team to arrange your hassle-free event today!
HOTELS
From national brands that make business travel easy to cozy bed and breakfasts near the heart of the city, Milwaukee has your perfect home away from home. Click here to learn more.
LOST & FOUND
Jeremie Ott, Director of Public Safety
(414) 908-6165
jott@wcd.org
MAILING ADDRESS
Letters to MKE Wave players should be addressed as follows:
Player Name
c/o MKE Wave
7044 S. Ballpark Dr., Suite 300
Franklin, WI 53132
If a response is desired, please enclose a self-addressed, stamped envelope. The MKE Wave cannot assume responsibility for lost, misdirected, or unanswered requests.
MEDIA
Any media looking to acquire credentials to a MKE Wave game should email vanm@rocventures.org.
MERCHANDISE
Get your favorite Wave gear at the UWM Panther Arena store (near section 225). Currently, the store is open only on Wave game days and nights. Remember, you can shop at our online pop-up shop during certain times of the season.
NETS
Protective nets are in place behind the goals.
PAGING
Paging services are only available in the case of an emergency. If you need a fan paged, please speak to a representative at the Fan Assistance Center located outside Section 208.
PARKING
We recommend parking at Interstate Parking's structure, which is kiddie-corner from the Panther Arena and offers 800 parking spots. Click here for a Google Map of the UW-Milwaukee Panther Arena and surrounding area.
Wave Ticket Package Holders are eligible to purchase parking passes for Interstate Parking's structure. Click here for more information and to purchase your passes.
PLAYER AND MASCOT APPEARANCES
Requests for player and mascot appearances must be submitted in writing to info@rocventures.org, at least three weeks in advance, to the MKE Wave Community Relations Department. Requests will be reviewed on a case-by-case basis.
PROHIBITED ITEM LIST AT THE ARENA
As of November 2024, per the WCD website:
- Brooms/broomsticks, poles and tripods.
- Coolers.
- Drones (unmanned aircraft systems) or model aircraft.
- Explosives/fireworks.
- Firearms and weapons of any type (firearm/ammo, knives of all sizes, bats, clubs and scissors).
- Illegal substances.
- Large banner or flag signs (over 11″ x 17″). All signs must be appropriate and use approved materials.
- Large chains including large wallet chains (event specific).
- Large, open umbrellas over 12″ in length and/or golf umbrellas with pointed tips.
- Laser pointers.
- Outside food or drink of any kind unless there is a medical reason.
- Professional photo, audio or video recording equipment. Standard “point-and-shoot” cameras may or may not be prohibited depending upon event restrictions.
- Projectiles such as beach balls, frisbees, etc.
- Self-defense sprays (OC, pepper spray and mace).
This list is not exhaustive. Items not appearing on this list may still be prohibited at the discretion of the Wisconsin Center District’s Public Safety Dept. if the items pose a potential threat to the safety of our guests.
RE-ENTRY
For your safety, re-entry is not permitted into UWM Panther Arena for any reason. If you should need to exit the arena for any reason before or during the game, please see a Wave staff member in advance of leaving to ensure re-entry is permissible without purchasing a new ticket.
REFUND POLICY
No refunds or exchanges on tickets once a purchase is made.
RESTROOMS
Restrooms are located throughout the arena. Accessible restrooms are located outside of section 212 for women's and 223 for men's.
SEASON TICKET HOLDER COMMUNICATIONS
Please add BOTH ticketing@milwaukeewave.com andticketing@rocventures.org to your address book to ensure email delivery from our team.
If you are not receiving postgame recaps via email and you would like to, please subscribe here.
SECURITY
In order to create a safe and enjoyable experience for all guests, the following safety and security measures are implemented at the Miller High Life Theatre and the UW Milwaukee Panther Arena.
Upon entry, all guests will be required to have their bags checked and pass through a metal detector. Metal detectors are an effective method for Event Security to safely screen guests and prevent prohibited items from entering the building. In order to increase the efficiency of these machines, guests are asked to keep the following guidelines in mind when attending an event:
- Arrive early in preparation for additional security measures
- Limit the number of personal items brought into the venue in order to expedite the screening process
- Please reference the prohibited items list for items not allowed into the facilities
Once in the screening area:
- Make sure you have your ticket in hand (either on your mobile device, PDF, or traditional ticket)
- Place your requested items in a basket on the screening table and prepare to walk through the metal detector
- Guests will be subject to a secondary screening process if the alarm sounds when passing through the walk-through metal detector
- An alternative security screening is available to guests who are: expectant mothers, wheelchair-bound or have a medical condition
SINGLE GAME TICKETS
Single game tickets are available for purchase as the home opener nears. Ticket plans are available for purchase now!
For group outings for your office, team, or church group, visit our Group Outings page to make arrangements for an unforgettable, hassle-free outing.
Children 2 and under get in for free.
SMOKING
UWM Panther Arena prohibits smoking, including the use of e-cigarettes, vaporizers and other similar devices.
SOCIAL MEDIA
- Twitter: @MilwaukeeWave
- Instagram: @milwaukeewave
- Facebook: MilwaukeeWaveSoccer
- Snapchat: mke_wave
- YouTube: milwaukeewave
TEAM COMBINE
Persons interested in playing for the MKE Wave should stay posted on the latest team information by checking out our website at milwaukeewave.com